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Customer Success Manager (CSM)

Work Type:

Full Time

Experience Level:

Senior-level

Location:

About Us

HyperFlow Digital is a growth-driven digital agency focused on helping businesses scale through AI, automation, and high-performance digital strategies. We believe client success is the foundation of long-term partnerships.

We are looking for a Customer Success Manager (CSM) to ensure client success, retention, and growth by providing ongoing strategic support.

Job Description

As a CSM, you will focus on client engagement, retention, and expansion. You’ll act as a trusted advisor, ensuring that clients achieve their goals and maximize the value of HyperFlow Digital’s services.

This role is ideal for a strategic, client-focused professional who excels in relationship management, proactive problem-solving, and long-term growth planning.

Requirements

🎓 Experience & Education:

  • 4+ years of experience in customer success, account management, or B2B client relations.
  • Strong background in SaaS, digital marketing, or eCommerce industries.

🛠 Technical Skills:

  • Client Engagement & Retention: Experience building long-term customer relationships.
  • Data & Performance Tracking: Strong understanding of KPIs, churn prevention, and retention strategies.
  • Cross-Selling & Upselling: Ability to identify expansion opportunities and recommend new services.

🌟 Soft Skills:

  • Client Engagement & Retention: Experience building long-term customer relationships.
  • Data & Performance Tracking: Strong understanding of KPIs, churn prevention, and retention strategies.
  • Cross-Selling & Upselling: Ability to identify expansion opportunities and recommend new services.

Responsibilities

✅ Manage client success strategies, ensuring satisfaction and retention.
✅ Track customer health scores, preventing churn and increasing engagement.
✅ Provide training and onboarding support, helping clients maximize value.
✅ Identify upsell and cross-sell opportunities, driving long-term business growth.

Ready to drive client success and long-term partnerships? Apply below!

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