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Support & Service Coordinator

Work Type:

Full Time Remote

Experience Level:

Mid-level

Location:

Europe

About Us

At HyperFlow Digital, exceptional service is at the core of everything we do. As a leading digital agency specializing in web development, AI-powered marketing, and eCommerce solutions, we prioritize seamless client support and service coordination to ensure top-tier customer experiences.

We are looking for a Support & Service Coordinator to handle client inquiries, service coordination, and issue resolution. If you excel at organization, problem-solving, and ensuring client satisfaction, this role is for you.

Job Description

As a Support & Service Coordinator, you will manage incoming client requests, track service issues, and work with internal teams to resolve challenges efficiently. You will be the first point of contact for support inquiries, ensuring that clients receive timely, effective, and high-quality service.

This role is perfect for a detail-oriented and service-driven professional who can balance multiple requests, coordinate across teams, and maintain an outstanding client experience.

Requirements

🎓 Experience & Education:

  • 2+ years of experience in client support, service coordination, or customer success.
  • Strong background in customer service, digital marketing, or technical support.

🛠 Technical Skills:

  • CRM & Ticketing Systems: Experience using HubSpot, Zendesk, Freshdesk, or similar tools.
  • Service Coordination: Ability to track and prioritize support tickets, manage workflows, and communicate updates.
  • Basic Tech Knowledge: Understanding of website troubleshooting, digital marketing basics, and common client issues.

🌟 Soft Skills:

  • Strong problem-solving ability, able to quickly diagnose client concerns and coordinate solutions.
  • Excellent communication skills, ensuring professional and efficient client interactions.
  • Ability to handle multiple service requests with efficiency and organization.

Responsibilities

✅ Manage inbound client support requests, prioritizing issues and coordinating solutions.
✅ Track service tickets and ensure follow-ups to keep clients updated.
✅ Collaborate with internal teams (development, marketing, project managers) to resolve client concerns.
✅ Provide clear, professional communication regarding timelines and solutions.
✅ Ensure high client satisfaction, identifying areas for improvement in service processes.

Ready to deliver world-class client support? Apply below!

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