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Account Manager (Client Success)

Work Type:

Full Time Remote

Experience Level:

Senior-level

Location:

Europe

About Us

About Us

At HyperFlow Digital, we don’t just deliver services—we build long-term partnerships with our clients. We specialize in digital transformation, AI integrations, and high-performance marketing strategies, helping businesses scale and succeed in the digital space.

We are looking for an Account Manager (Client Success) to nurture relationships, drive retention, and create value for our clients. If you’re passionate about client success, strategy, and business growth, this role is for you.

Job Description

As an Account Manager, you will be the main point of contact for our clients, ensuring their needs are met, goals are achieved, and expectations are exceeded. You will work closely with project managers, marketing strategists, and development teams to drive client satisfaction and long-term retention.

This role is ideal for someone who excels at relationship management, problem-solving, and proactive client engagement.

Requirements

🎓 Experience & Education:

  • 3+ years of experience in account management, client success, or customer relationships in the digital marketing or SaaS industry.
  • Experience managing B2B clients, working with marketing teams, eCommerce businesses, or SaaS platforms.

🛠 Technical Skills:

  • CRM & Account Tracking: Familiarity with HubSpot, Salesforce, or similar tools for client relationship management.
  • Performance Reporting: Ability to analyze key performance metrics and translate insights into action.
  • Upselling & Cross-Selling: Proven ability to identify growth opportunities and expand accounts.
  • Project Coordination: Experience working with development and creative teams to deliver successful projects.

🌟 Soft Skills:

  • Exceptional communication and interpersonal skills.
  • Strong problem-solving mindset with a customer-first approach.
  • Ability to manage multiple accounts and priorities effectively.

Responsibilities

✅ Act as the primary contact for clients, ensuring a seamless experience.
✅ Monitor and optimize client performance, ensuring they achieve their business goals.
✅ Identify upselling and cross-selling opportunities, expanding service engagement.
✅ Gather client feedback and relay insights to internal teams for continuous improvement.
✅ Ensure high client retention rates through strong relationship management.

Ready to build long-term success for HyperFlow Digital’s clients? Apply below!

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